March 19, 2020
You are top of mind during this turbulent time. And while we are quick to recognize that health organizations, medical professionals, and government leaders play the critical role here, we remain focused on serving you.
Our services remain available albeit with suitable adjustments and minus our traditional and appreciative handshake. Our employees are following CDC safety protocol. Emergency Roadside Service is fully-operational and we are diligent in disinfecting our trucks and equipment. In the event you require roadside assistance and you are ill, please let our call taker, technician, or on-line support staff know so we can proceed to serve you, yet with extra caution.
With respect to safety, our branch offices are closed to walk-in traffic only at the end of business today. We plan to re-open April 1. Meanwhile, we can provide you the same insurance and travel services via phone, email and postal mail. We would love to assist in finding alternative travel solutions, making cancellations and adjusting itineraries. Please know that while our travel team can act quickly, our providers (cruise lines, tour operators, airlines, rental car agencies, etc.) are understandably overwhelmed which has delayed response. We will do our best to keep things moving on your behalf.
We are as committed as ever to provide the peace of mind for which AAA is known. And we will be here for you once this passes.
Thank you for your patience and understanding as we transition our ways to serve you. For updates, we encourage you to visit our website, AAA.com, utilize the AAA Mobile app, call 800-AAA-HELP (800-222-4357) for Roadside Assistance, or call 844-GOAAAGO (844-462-2246) for Member Services. For specific branch contact information, visit AAA.com/Offices.
Regards and be safe.
President & CEO
AAA Hoosier Motor Club